1. INTRODUCTION
At Yugencare, we take your privacy seriously. This Privacy Policy outlines the types of personal information received and collected by “yugencare.com” and how it is used.
Information We Collect
- Personal Information: When you use our website or services, we may collect personal information such as your name, email address, phone number, and address. This information is provided by you voluntarily.
- Usage Information: We may also collect non-personal information about how you use our website, including your IP address, browser type, operating system, and browsing actions and patterns. This information helps us improve our website and services.
How We Use Your Information
- To Provide Services: We use the information collected to provide, maintain, and improve our services, personalize your experience, and communicate with you.
- Marketing: With your consent, we may send you promotional emails about new services, special offers, or other information we think you may find interesting.
- Analytics: We may use third-party analytics services to analyze how users interact with our website. These services may use cookies and other tracking technologies to gather information.
Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
Disclosure of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice, except as required by law.
Third-Party Links
Our website may contain links to third-party websites. We have no control over the content or privacy practices of these websites and are not responsible for their practices.
Your Rights
You have the right to access, correct, or delete your personal information. You may also opt-out of receiving promotional communications from us.
Changes to this Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on this page.
By using our website, you agree to the terms outlined in this Privacy Policy.
If you have any questions or concerns regarding this Privacy Policy, please contact us at +97143498000.
Return & Refund Policy
Yugen Care by Dr. Gehad follows a no-refund policy for all treatments done, retails sold, and packages/pathways/programs sold.
Services provided by Toothpick (PostPay or Tabby) are non-refundable once the first payment is processed.
For any unused packages/pathways/programs, the client can change the current treatment plan to another, with the same value, as per his/her preferences and concerns, but subject to assessment and approval of the Aesthetician in charge.
Refund or replacement for any treatment/pathway/program will not be applicable due to the following reasons:
• Change of mind, unsatisfactory results or any regular side effects that were explained
• Pre-conditions not informed and not following care instructions given by Aesthetician
Patient Policy
At Yugencare, we are committed to providing quality healthcare services while ensuring that our patients understand their rights and responsibilities.
Patient Rights
As a patient at Yugencare, you have the following rights:
- Respect and Dignity: You have the right to be treated with respect, dignity, and compassion by our staff at all times.
- Privacy: We will protect your privacy and confidentiality according to the guidelines outlined in our Privacy Policy.
- Information Access: You have the right to access information about your health condition, treatment plan, and involved healthcare providers.
- Informed Consent: You have the right to receive information about your treatment options, potential risks, and expected outcomes to make informed decisions about your care.
- Refusal of Treatment: You have the right to refuse treatment and to be informed of the potential consequences of refusing treatment.
Patient Responsibilities
As a patient at Yugencare, you have the following responsibilities:
- Providing Information: It’s important to provide accurate and complete information about your medical history, current condition, medications, and allergies.
- Following Instructions: Follow the treatment plan recommended by your healthcare provider and ask questions if you do not understand any aspect of your care.
- Respect and Cooperation: Treat our staff, healthcare providers, and other patients with respect and cooperation.
- Payment: Fulfill financial obligations for services rendered according to our clinic’s policies and procedures.
Complaints and Grievances
If you have any concerns or complaints about your care or experience at Yugencare, please feel free to contact us. We take patient feedback seriously and will strive to address any issues promptly and effectively.
Changes to Patient Policy
We reserve the right to update or change our Patient Policy at any time. Any changes will be effective immediately upon posting the revised policy on this page.
By being a patient at Yugencare, you agree to the terms outlined in this Patient Policy.
If you have any questions or concerns regarding this Patient Policy, please contact us at +97143498000.